Hotel and Conference Centre Lane End, Buckinghamshire

"We started using TAM in 2010 and it is incredible how it has become a part of our daily lives; 'have you done all your TAM?' is a frequent refrain here as managers keep their teams fully up to date with their Health & Safety training as well as their other company training requirements. We find the system easy to use, excellent value for money and an absolute godsend for anyone who has ever inherited boxes of disjointed and incomplete H&S files when they start a new job.

We use the system for a huge number of things... as a library for all our important documents, as a contact tool to send text messages to people en masse to, say, warn them to park outside our centre as we are full, and as a personnel system to record grievance procedures, job chats and appraisals.

We obviously use it to document and run our entire H&S policy and systems including recording H&S committee meetings and managing the action points raised at those meetings, but it does so much more; we use it as a management tool to document all our in-house company training from induction to exit interview, as an accident record system, as an indisputable daily recording system for kitchen temperature checks, as a fire alarm log, etc, etc. The system is as flexible and capable as we need it to be and we are adding new risk assessments and procedures to it every month.

We also like the fact that the system has evolved since we came on board - new features have been added and the developers clearly listen to their customers and take on board their suggestions. They are extremely responsive and have reacted very quickly on the rare occasions that there have been any questions or queries.

In short, I am confident that we are fully compliant with all H&S legislation and are able to demonstrate that compliance quickly and easily with TAM - I never had that confidence before we used TAM and I thank the good people at TAM for letting me have far fewer sleepless nights than I did previously."

Mike Gough
Operations Director

Secondary School Enfield, London

"The best way of dealing with Health and Safety is to - wait for it - deal with it!

Such an obvious statement really, but having pioneered TAM in a very large and busy London secondary school that is precisely what we are doing.

Governing Bodies must be fully committed to ensuring the highest standards of health, safety and wellbeing of everybody in schools. This can be an onerous task particularly if it is left to the endeavours of just one or two individuals.

Having trialled TAM, and seen the shift in attitude and culture amongst staff towards health and safety, we decided very quickly to implement the system across the whole school. With a much wider acceptance that we all have a role to play in making schools as safe as they can possibly be, it was a case of applying practical common sense in how we could make best use of TAM.

The benefits of TAM are there for all to see; a glowing external audit report in terms of regulations and compliance, much less paperwork and rigmarole, and real savings in time and money. But most important of all, we provide a much safer environment for our pupils."

Matt Miller
Chair of Governors, Highlands School
National Leader of Governance

Wholesale Producers of Nursery Stock Ashford, Kent

"What a hidden gem TAM is. It was a bit like when I'm sent out to buy a loaf of bread and come back with £100 worth of shopping. I went out one day to find training management software and came back with a whole health and safety management system!

In the relatively short time we have been working with TAM we have come to realise that the system is capable of so much more than just training, and so much more than Health and Safety! It is an easy to use, easy to understand and incredibly cost effective way of managing all our H&S and HR needs. It has allowed us to embrace, with the total confidence, a new and much more logical alternative to the original management system we had put in place. Its easy to follow design allows us to access all our records efficiently whilst maintaining a robust electronic audit trail of everything we do. So no more paper (well a lot less anyway)!

We had previously relied on a number of employees to make sure that all reminders, reviews and training dates were kept up to date. Now with TAM's tasks and actions system it has allowed us to effectively manage all of these automatically and incorporate many more items. Having the one system in control of all this information makes it much simpler to keep track of such essential documentation.

The risk assessment element of TAM has also been a key feature as it allows us to create a risk assessment management process which goes way beyond what we had before. It allows us to link into our assessments all associated documentation creating a very fluid system. This is now a comprehensive management process and TAM has allowed us to move forward into areas that previously we could only have dreamt of!

TAM has really provided the next step in evolving the H&S and HR sides of our business. Even at this early stage we are indebted to the TAM team for creating what we consider to be an essential piece of software. Their clear vision, willingness to listen to thoughts and ideas and speed to react is to be applauded. We really don't know how we managed all these years without it!"

Mark Hutchinson
Joint Managing Director

Technology Company Huntingdon, Cambridgeshire

"I have been using TAM since 2011.

Like many managers responsible for Health and Safety, this was a career path I “fell” into and was not one of my own choosing – a job that then evolved. As more and more Health and Safety challenges and tasks were given to me to solve, I found it very difficult to understand exactly what was required to “resolve” the issue in terms of legislation and company procedure. Before TAM I was working without clear direction finding information from the internet and books – I found the lack of guidance concerning. I was using a large number of files on my company servers. This proved time consuming and accessibility was an issue, as not all employees could access the Health and Safety folders.

Fortunately it was at this point I was introduced to TAM. I was immediately impressed with how intuitive the system is and found it to be logical throughout – at last the guidance I had been looking for!

Now TAM helps us to:

• Capture our company’s training matrix; this enables us to clearly and quickly find out who has been trained on equipment and when.
• All Health and Safety meetings, actions and outcomes are captured and updated on TAM.
• Encourage individual responsibility. Every employee has their own log in and dashboard – instead of the Health and Safety manager being solely responsible and trying to encourage staff to take on board Health and Safety issues, the dashboard makes individuals accountable and more empowered.
• Report an accident in TAM – TAM will identify whether RIDDOR reportable, again the guidance that I had been searching for, removing the stress and worry from the process.
• Send emails and alerts to employees when they are required to update a record/perform an H&S report etc.
• Look professional when being audited. It is reassuring to know that all the records can be found in one place.

The company TAM is very forward thinking in its approach to customer feedback, listening and implementing it. This is rare in this environment (often feedback is provided but it is not acted upon in a timely manner or at all). My experience is that I am always made to feel important and that they put my suggestions or queries to the top of their list.

Thank you TAM!

Sean Rutter
Group Logistics and Facilities Manager
Pursuit Dynamics plc

Private ambulance, event medical cover and clinical training provider Swindon, Wiltshire

"As an expanding business, AM Medical Services required a flexible software package that would provide us with accurate training data for our staff. Since engaging with TAM, AM Medical Services have found the product to be flexible, accurate and very user friendly. This has led to an improvement in our training and health and safety management.

The TAM team have always been very friendly and helpful providing excellent support with any queries.

We would wholeheartedly endorse the product and recommend it for use to any others with a similar need."

Maddie Ricketts
Business Administration Executive

Golf Club Operator Kingsclere, Hampshire

"Before I was introduced to TAM, I thought our company was very well covered in terms of H&S, however, it became clear after the first meeting with the people from TAM that that simply wasn't true.

As a manager, TAM simply keeps you in control and the dashboard system gives you an up to the minute status of your H&S and whether or not your staff have completed all of their responsibilities.

It also keeps track of all your staff's outstanding training requirements as well as very detailed training records; it makes accident reporting incredibly simple and much, much more.

When you combine the great service you receive with fantastic value, TAM is a necessity - plus it allows me to sleep at night!!!!"

Andrew Wild
General Manager

Pumping systems manufacturer Coleford, Gloucestershire

"While working towards OHSAS 18001 certification, we quickly realised that we were lacking a central software system which would meet all of our requirements. During our search we looked at numerous solutions but found that they all tended to focus on the control of COSHH and accidents, we found none that would manage and drive our Health and Safety Management System and provide the required audit trails.

However, TAM does all that we require - and more - for our health and safety management. It has provided us with an easy to understand dashboard (red, yellow, green) which makes it is easy to see when something needs to be done, it drives people to complete tasks due to the fact that all tasks are visible to the relevant management and above all it is easy to use with very little training. Importantly, we have just been audited by our OHSAS 18001 Occupational Health & Safety Auditor who was very impressed with TAM.

Also the support response and service is excellent and always able to help, advise and discuss improvements."

Stephen Ryan
Quality Improvement Manager

Multi Specialist Animal Referral Centre Hitchin, Hertfordshire

"Davies Veterinary Specialists are one of the largest animal referral centres in Europe with some 150 staff.

Since late 2011, we have been substantially reviewing and refining our Health and Safety Management processes. Discovering The Action Manager was a relief because it has allowed us to begin to build systems that integrate all aspects of a modern Health and Safety Management plan including risk assessment, training and review.

The Action Manager’s build and interface are easy to master and not off putting for the end user. This is important for a piece of software that has to be used across the workforce.

The Action Manager support team have been very helpful, responding to queries and questions promptly and effectively. There is constant activity behind the scenes with the developers listening to customer needs and constantly improving products.

Over time, I envisage TAM becoming not just for Health and Safety Management, but also a highly effective management tool."

Dr Clive Elwood
Managing Director

Chrome Plating Design and Manufacturer Nottingham, Nottinghamshire

"As a relatively new customer to TAM and with a Health and Safety regime that - until we started using TAM - has been difficult keep on top of to say the least, all I can say is that I just wish TAM had been around some twenty years ago.

As an electroplating and metal polishing company, we have many diverse and very challenging requirements in terms of Health and Safety and staff training. TAM has simplified all this to a massive extent.

In an environment where working practices can change rapidly, TAM is allowing us to update our systems and training as and when required without too much trouble. The great thing is that the people who need to know are informed immediately of any changes and they can appraise what they have to do to meet the new criteria.

TAM is proving popular with employees, even with those who have never used a computer, as they can use their mobile phones or tablets to access TAM through the company wireless network, and they appreciate having immediate access to vital information without the need to trawl through volumes of paperwork as they did before.

Whilst our immediate priority has been to revamp our Health & Safety and Training requirements, we are planning to use TAM for a lot more than just Health & Safety. With new areas being added to TAM all the time - mostly driven by customer requirements - the system only gets better. I no longer need to worry that I have forgotten something and I am thankful to all at TAM for making my job so much easier."

Tom Mottershead
Health & Safety Officer

Nightclub operator Liverpool, Merseyside

"As an independent nightclub operator, I have found the TAM system to be a highly useful tool. It takes a little time to get everything together and a little 'twisting' of staff arms to get them to use the system, however once they start using it, they soon realise it is straightforward, saves time and a wholly useful tool.

We have had very positive feedback from our insurers and have obtained discounts from them as a result of us using TAM, plus we have managed huge savings from NOT having to pay out insurance excess fees.

The accident reporting is excellent and enables me to be able to carry out a full accident investigation and have all necessary documents readily to hand for the Insurance loss adjusters to enable a very fast response to request for defense documents.

I have found the support and co-operation from the TAM support team to be second to none and they have taken the trouble to work with me to modify the software to provide an even greater use for the system in relation to accidents recording and investigation - a massive help.

This software enables us to keep right up to date with all our H&S as well as providing the business with excellent protection from civil actions (hence insurance issues!!) as well as staff issues around training - absolutely love TAM..."

Dave Henderson
Operations Director

Grease and lubricants manufacturer Maidenhead, Berkshire

"For many years I have searched to find software that would help me to manage basic health & safety in the workplace and remove the need for endless pieces of paper. Ideally what I was looking for was a system to control me and my staff to prompt us when actions were required and a confirmation that they had been done.

After browsing many applications I came across TAM, that on the surface had all the aspects I was looking for, but on further investigation I found many other features that would help me control our business more effectively using TAM's business operational tools and task management.

One major benefit I have found is the willingness of the developers to provide what the user wants and listen to our ideas and criticism with an open mind, and actively wanting to move forward and develop the software to how we want it to work."

Graham Boots
General Manager

Candy manufacturing and distribution Fareham, Hampshire

"TAM has provided a fantastic, easy to use interface for the managers within our business to manage Health and Safety issues. It ensures total visibility of all relevant issues and can be accessed by Head Office and remote users alike. It also provides us with the confidence of knowing that processes are clearly set out and adhered to, and means we can easily put our hands on any documentation which is required.

In comparison to some systems available on the internet, the concept and application is extremely good value for money and money saving in the long run. The support offered at the start and during the trial period has been excellent where our dashboard reflects the system bespoke to our organisational needs.

Knowing that tasks can be delegated to others, as an administrator, there is an easy alert system to check if tasks have been completed. This can quickly be addressed to ensure that the issue is dealt with and followed through to a conclusion.

With recent RIDDOR changes which have taken place [early 2012], TAM has responded to this need, well in advance, where reporting is undertaken quickly and easily by pressing the send button, saving time and work power. No repeated form filling! New features being added to TAM based on customer input which is very important to a growing company. Regular updates and new add on tabs to the dashboard is part of the norm with TAM unlike some other systems on the market which do not have this developmental service included.

With clear visibility and overview of compliance issues, this system gives total peace of mind with the knowledge that there is a full support, if needed."

Anton C Galea
Business Support Manager

Engineering, design and metal manufacturing company Rochdale, Lancashire

"Health & Safety has to be a vital ingredient for the success of any engineering business. We are a company of 11 employees and we had to ensure that any health & safety system we introduced was cost effective and easy to use.

Although we're only a small business, we found that keeping up to date with legislation and ensuring that our employees were always working in a safe environment was increasingly getting harder to manage and that's when we found TAM.

TAM has helped us to involve the whole working team to co-ordinate and consult with each other. We have employees in the workshop and out on sites and it can be hard to ensure that everybody is being involved, especially with health & safety training. TAM can be used, with the access of a computer, in the workshop, on site, even at home ensuring that any problems that come up are dealt with straightaway via the internal communication system.

We can be confident that TAM is an essential tool that our business needs and would recommend TAM to any company thinking of using it. The team at TAM are constantly on 'top of the game' and any changes to legislation are very quickly dealt with and you get to know exactly what changes they are going to make to the system via email.

We can also go to TAM with ideas we have that will make the way we work easier and that may not be available on TAM. They will always look at these and suggest or add new ideas to the program.

We can be sure that we now have a safer working environment for all employees at Carter Origin Ltd."

Carol Carter
Health & Safety Manager

Care Home Equipment Supply & Installation Orwell, Cambridgeshire

"We have used TAM to manage our Health and Safety since 2011. Previously it was difficult to keep track of training, ensure staff had completed risk assessments etc. Now TAM does everything! Initially, time needs to be set aside regularly to load information on the system, but thereafter the system sends prompts to ensure that reviews of risk assessments and training programmes are carried out at regular intervals. New staff are easily added, and programmes can be made individual to each person. Since TAM is web based, we find staff often do the training at home! When staff see that the company has invested in a proper system, Health and Safety becomes less of a chore and staff are keen to keep up to date.

I would thoroughly recommend TAM to anyone who is serious about Health and Safety."

Anthony Drake
Innovations and Quality Manager

Tenpin bowling centres Dunstable, Bedfordshire

"I would highly recommend TAM to any business organisation!

TAM is easy to understand and to use. It saves valuable management time and money on administration.

On the back of using TAM to manage our Health & Safety and operations, we have been been able to cut our annual insurance premiums (commercial combined policy) by more than 40% from a high of £28.2k a few years ago down to £16.6k in 2012. This cost saving alone justifies the cost of using TAM many times over. We have also been able to successfully defend all claims made against our company during the past three years.

For a business where we work in shifts and few staff have email addresses, TAM has made our life so much easier. We use TAM for all our internal communication and we use TAM's task and shift management tools to effectively manage our staff.

TAM enables us to create tasks with set deadlines for individual staff members monitoring their completion with clear audit trails, which in turn helps us manage staff performance issues and provides records for future staff appraisals or disciplinaries.

We have put pretty much all our operating procedures on TAM (e.g. equipment servicing and preventive maintenance programmes, cleaning rotas, temperature checks, etc.) and we love the flexibility of the system and how easy it is to change procedures around as and when we need to do so.

TAM has ensured that our management and staff are trained to understand and comply with all government legislation relevant to our business (e.g. health and safety, licensing laws, etc.) and provides us with detailed training records to demonstrate this.

Thanks to TAM, I have a clear real time visibility of what is going on at each bowling centre and can access all records at any time from my laptop (highly important in a 18 hour/7 day business). And, if I identify any issues, I can deal with them promptly using the system to send TAM messages/text messages to my managers/staff or create tasks with deadlines for them."

John-Paul White
Managing Director